Leederville:
Your Eyewear Guarantee
Your lenses come with a 12-month manufacturer warranty. Your frames come with a one to two-year manufacturer warranty, subject to the frame manufacturer’s policy. Both are valid from the date of purchase. If you are having problems please bring your glasses or sunglasses into us and if they are found to be defective, we will repair or replace them under warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We aim to provide you with the highest quality eyewear and want to ensure you are happy with your new glasses and vision.
When you have a prescription made through us, we will make every effort to help you adapt to your new spectacles or sunglasses It is normal to have some adjustment time to your new spectacles, particularly if there has been a reasonable change in your prescription, you are a first-time multifocal wearer, or you have had a change in lens design. However, if you haven’t settled into your new glasses after two weeks of wear, please get in touch so we can help.
We offer complimentary cleaning and adjustments for the life of your eyewear.
How to Care for Your Glasses
It’s important to look after your glasses to keep them looking and feeling their best.
Cleaning
Always use a clean microfiber cloth to clean your glasses. If they need a good clean, use a lens spray on either side of your lenses before wiping lenses with your cloth. Clothing, tissues or cleansers with alcohol can scratch or damage your lenses.
Wearing & Handling
Always remember to use both hands to take your glasses on or off and never place your glasses on top of your head. This will help keep them in shape and reduce the risk of breakages due to stress on the frame. When you put your glasses down, always make sure that the lenses are facing upwards to avoid damaging your lenses. Keep your glasses away from chemicals, aerosols and sprays (such as hairspray).
Storage
If they’re not on your face, they’re in the case!” It’s important to store your glasses when you are not wearing them to protect them from dust, as well as scratches and breakages. Make sure to store glasses away from excessive heat (e.g. in the car).
Adjustments
Over time, it’s normal for frames to become a little loose or lopsided. An adjustment from one of our trained optical dispensers will help get them back into shape.